We generally deliver all orders within 7-21 working days, even though most of our deliverables arrive within 10-14 working days. This is because there might be occasional delays due to customs clearance processes, which are beyond our control.

When your order is shipped, we will immediately send you an email containing a tracking number. Using this number, you will be able to know where your item is and when it is expected to arrive. If you did not receive this email, please email us at hello@kittypit.com.

We offer a 5-day return policy after delivery for your items. The items must be in original condition and must not have been used in any way. Unfortunately, we cannot accept any returns that do not meet these requirements. Kitty Pit offers a full refund (item price excluding original shipping cost). All returns must be sent to our warehouses, and the address will be provided when you contact us for a return at hello@kittypit.com.

To initiate a return, simply email us at hello@kittypit.com using the same email address you used to order the item. We will send you the address to use to send back the items. Once we receive the items, you will receive your refund (item price excluding original shipping cost). Kitty Pit cannot be held liable for the loss of the items during the return process. We recommend using a registered post service to return goods and keeping a record of the tracking details.

We work hard to ensure that all items are of the highest quality and guarantee a great brand experience. However, if you have a concern with a faulty or damaged item, please email us at hello@kittypit.com so we can urgently review the matter and find the best solution for you.

Currently, we deliver to many countries around the world. We have collaborated with various shipping companies to ensure our products reach our customers easily. For a complete list of countries we ship to, please visit our shipping page.

Delivery costs depend on the item and the amount of money you spent on your purchases. For detailed information about shipping processes and costs, please refer to our shipping page.

This depends on the area you are ordering from. For instance, if you order from Europe, you may be charged VAT duties. You will be liable for all import duties, customs, and taxes. Kitty Pit does not have control over any duties, customs, and taxes levied by the country your order is being shipped to. We cannot advise you on the exact cost as these charges can vary by country. Please contact your local customs office for more information if you are unsure of the charges.

We currently accept Credit Cards and PayPal payments. If you would like to use a different payment method, our team will assist you. Please contact us directly at hello@kittypit.com to arrange the payment.

Absolutely! Kitty Pit uses a variety of technological security methods to ensure safe payments for our customers. Our privacy policy indicates that we do not store any credit card details nor do we share your personal information with any third party. If you are still concerned about placing your order, please contact hello@kittypit.com and we will provide an alternative method to place your order.